Free CRM (Line56)

Here's a list of free customer relationship management (CRM) products that could be of big interest to small companies

Magic Quadrant for CRM Customer Service Contact Center, 2006 (Gartner)

The market demand for customer service applications that enable contact center agents to handle complex interactions will change the vendor landscape and make the emergence of a full customer-service suite impossible during the next 24 months.

Onyx Weighs New Bid From CDC Software (Gartner)

CDC's new bid for Onyx Software may still not be enough to persuade Onyx shareholders. But both companies could benefit from combining features of their customer relationship management offerings.

Microsoft Dynamics CRM (Microsoft)

About Microsoft Dynamics CRM

Microsoft onthult hosted CRM-applicaties (Computable)

Microsoft onthult vandaag de hosted-uitvoering van zijn CRM-software Dynamics. Algemeen Dynamics CRM-directeur Brad Wilson legt aan Computable uit dat het in wezen dezelfde software als die klanten in eigen huis kunnen draaien.

A Hybrid Apps Model (Line56)

How the hybrid customer relationship model (CRM) model aims to transcend the hosted-only model

SAS/Veridiem Deal Will Benefit Both Companies' Customers (Gartner)

By acquiring Veridiem's marketing resource management (MRM) solution, SAS Institute could develop a broader marketing performance management solution linked to its corporate performance management (CPM) solution.

Open Source CRM Power (Line56)

How Twiki can be used in customer-facing contexts; another use for open source

Defending Salesforce.com (Line56)

Reader response to Gartner VP Michael Moaz's criticism of hosted CRM company's R&D in light of personal profit-taking

Blogwatch: Calling Out Salesforce.com (Line56)

Gartner Michael Maoz says: Crumbs for Research, Millions for Personal Enrichment: This Is No Way to Build Great Software

Trust.Salesforce.com (Line56)

New website aims to provide visibility into system availability; addressing concern over past outages