Microsoft Dynamics CRM 3.0 Is Well Worth the Wait (Redmond)

Users say the long-awaited new version of Microsoft’s customer relationship management (CRM) software fixes a host of problems.

Microsoft CRM 3.0 finally hit the streets in December 2005, and users couldn't be happier. The new version fixes several problems that dogged the previous release (it jumped from 1.2 to 3.0) and makes Microsoft CRM a formidable competitor in the customer relationship management space.