SAP Advances With Frictionless Buy, but SRM Weakness Remains (Gartner)

Buying Frictionless will give SAP a good on-demand e-sourcing solution, but in the short term it won't fix gaps in its supplier relationship management products. The deal means little change in this software market.

RightNow Aims for SFA Market With Salesnet Acquisition (Gartner)

Buying Salesnet improves RightNow's sales force automation domain knowledge and sales buying center credibility. But the move is unlikely to alter RightNow's on-demand market share significantly.

SAP CRM Moving to Hybrid Model (AMR)

Following last week’s release of the second wave of CRM on-demand that added more sales and marketing functionality to the product, SAP unveiled CRM 2006s at SAPPHIRE. The new release is billed as a “hybrid” on-demand/on-premises CRM suite. It’s the first step in the company’s strategy to move the entire mySAP CRM product to an on-demand model.

SAP Acquires Frictionless (Line56)

Supplier relationship management (SRM) becomes part of SAP's ever-evolving business process platform structure; a nod, but no more, to on demand

SAP division to support Siebel products (InfoWorld)

TomorrowNow is offering to half the cost of customers' service agreement

Case Study: Deploying SAPs Customer Interaction Center (AMR Research)

A large high-tech company recently discussed with us, its decision to deploy SAP Customer Interaction Center (CIC). The company engaged the help of a service provider to customize the platform to plug the gap between out-of-the-box functionality and business-specific customer service abilities.

Microsoft to bolster CRM with new European partner (InfoWorld)

Neocase will help strengthen Microsoft's customer service component with domain expertise and broader feature set