Siebel and SAP Dominate Western European CRM (destinationcrm)

Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.

A CRM Decision (Line56)

Workflow is one reason why GreenPages went with Salesnet over Salesforce.com

Shop Talk: Beyond Salesforce.com -- CRM picks for SMBs (searchsmb.com)

It may be the No. 1 hosted CRM software, but there are plenty of alternatives with more services and smaller price tags for SMBs.

Salesnet moves closer to full CRM suite functionality (InfoWorld)

Increased functionality should help Salesnet compete head-to-head with Salesforce.com

Oracle's CRM Roadmap (Line56)

Now that Oracle's acquisition of Siebel is official, the company is free to talk plans and strategy; here's what's on tap

SAP Premium Support (Line56)

Analyst points out that the new support plan has greater revenue potential than SAP's CRM offering

Oracle on a Long Road to a New Generation of CRM Applications (Gartner)

Oracle's now-formalized acquisition of Siebel Systems will have no immediate impact on Siebel CRM customers. The next challenge for Oracle and customers will be building the next generation of CRM applications.

A New Approach to CRM (Line56)

SalesGene hypes concept of CRM for the ordinary salesperson; targets functionality, provides third-party administrative service

SAP CRM On-Demand Offering Supports Basic SFA Functionality (Gartner)

SAP's customer relationship management (CRM) on-demand offering supports basic sales force automation (SFA) functions, but lacks mission-critical capabilities for complex sales organizations.

Analyst: SAP On Demand CRM ''Inadequate'' (Line56)

As it currently stands, says analyst, SAP On Demand CRM "being launched far too early with an inadequate set of capabilities"; not a big competitive threat right now

SAP Enters Hosted CRM (Line56)

The on demand model can't be ignored; raising some interesting questions for customers

SAP ventures into on-demand software field (FT)

SAP announced its long-awaited move into the on-demand software business on Thursday, which analysts and competitors said could raise questions about the software company’s business model.

Microsoft Dynamics CRM 3.0 Is Well Worth the Wait (Redmond)

Users say the long-awaited new version of Microsoft’s customer relationship management (CRM) software fixes a host of problems.

Microsoft CRM 3.0 finally hit the streets in December 2005, and users couldn't be happier. The new version fixes several problems that dogged the previous release (it jumped from 1.2 to 3.0) and makes Microsoft CRM a formidable competitor in the customer relationship management space.

At Long Last, SAP Unveils Hosted CRM Strategy: How Much of a Market Threat Is It? (AMR Research)

SAP has hinted for almost nine months now that it would eventually enter the Software-as-a-Service (SaaS) fray, likely with a Customer Relationship Management (CRM)-related product. Despite several false alarms, SAP finally unveiled the first version of its hosted subscription Sales Force Automation (SFA) service as well as its broader strategy for the delivery model.

Oracle's CRM Bid (Line56)

With Siebel acquisition officially approved, Oracle prepares an ambitious play; details forthcoming, so keep your eyes peeled

All Eyes on SAP CRM (Line56)

The enterprise applications giant might announce on demand CRM tomorrow